Every Shannon Westmeyer piece is handmade to order using the original wax seal and vintage castings once we receive your order. We stand behind our products and craftsmanship and want you to be 100% satisfied with your jewelry. Please allow 5-7 business days for the creation of your jewelry in addition to shipping times. Also, a friendly reminder that each listing includes the measurements of the wax seal charm, please read carefully so you're not disappointed or surprised when you receive your jewelry! We gladly accept returns on any non-personalized items for exchange of refund within 30 days of the original purchase date.