We have a great blog post that walks you through How to Select the Perfect Necklace Chain
Keep in mind that most jewelry is delicate to some degree. Unfortunately, no matter what you do to protect it, metal will dull and tarnish over time. Contact with lotion, perfume, and daily perspiration will eventually take its toll on jewelry. Moisture and humidly make this happen even faster.
We have also found that if you live close to the ocean or in an area that is more humid, your jewelry may need extra care to keep it looking shiny and new. And, as convenient as it may be to store your jewelry in the bathroom, this too is a bad idea. Store your jewelry in airtight containers or a resealable plastic bag when not in use, this will protect your piece from humidity and prevent tarnishing and scratches when not in use.
A clever little trick is to place a piece of chalk or a silica packet, (you know the kind that comes with a new pair of shoes or purse?) in your jewelry box to collect humidity and delay tarnish. For all of these situations you'll find that a quick wipe with a polishing cloth will return it's luster and remove any tarnish.
You love your jewelry, we get it, but we always recommend removing it before working out or doing household chores that cause perspiration, this will quickly dull your jewelry and you'll find the back of your pendant will look as though it's collected a layer of grime.
The most frequent question we receive is how to remove this build up. We sell little polishing pads that are cellular foam with permanently bonded micro-abrasives that will quickly remove the build up.
We believe in extraordinary customer service and want you to be happy with your purchase.
To return your non-custom or non-personalized jewelry item, please contact us within fourteen (14) days of the purchase date to make arrangements and receive a Return Authorization number. Items must be received within twenty-one (21) days for a refund or store credit. Items must be in "new" and unworn condition in its original packaging. Include your full name and Return Authorization number on the order.
We will refund the purchase price to the original method of payment minus the shipping costs, unless the error was ours, we are happy to return the shipping fees.
We are also happy to issue a store credit which will go to the purchase of another item in our store.
Exchanges may incur additional shipping charges.
Sale items and custom orders are final sale and cannot be returned.
When will my order arrive? Every order you place at SWJ is finished to order. Please allow 3-5 business days for us to process your order plus transit time.
*Please note that rings are custom made to order and take up to 2 weeks create and finish.
You can read our 2021 HOLIDAY SHIPPING DEADLINES here.