Terms & Conditions

RETURNS & EXCHANGES

We believe in extraordinary customer service and want you to be happy with your purchase.  If for any reason you are not happy with your purchase please contact us within 7 days of receiving your order to make arrangements for a return or exchange.  Items must be in "new" condition upon receipt, we do not reimburse for return shipping fees.  Exchanges may incur additional shipping charges.  We do not allow returns on custom pieces, personalized initials or reversible pendants.  All of our jewelry is custom made to order,  please make sure you read the item details and are aware of actual size. 

OUR GUARANTEE

We guarantee our work for 30 days from the date of purchase against any manufacturer defects.  Please inspect your jewelry once you receive it and report any defects to us within 30 days.  If for some reason your jewelry needs repaired after 30 days please contact us for a quote.  

LEAD TIME, SHIPPING & DELIVERY

Shannon Westmeyer LLC ships worldwide using USPS and UPS.  

It typically takes 1-2 weeks from the date of your order to create your jewelry.  You'll receive notification of shipment  via email once your shipping label has been printed. Please be aware that we currently ship orders within 1-2 weeks of your order date but lead time and delivery times will vary during gift giving holidays.  Please note that selecting a quicker form of shipping does not speed up our production time - we still have to create your jewelry, it simply speeds up the time in which you receive it after shipping.

Shipping prices for USPS start at $5.00 for standard ground services and include delivery confirmation and insurance.  

STANDARD POST

5-7 business days after mailing
Delivery Confirmation and Insurance is included 

PRIORITY MAIL SMALL & MEDIUM FLAT RATE BOX

2-3 business days after mailing
Delivery Confirmation and Insurance is included

PRIORITY MAIL EXPRESS

1-2 business days after mailing
Delivery Confirmation and Insurance is included

  

INTERNATIONAL DELIVERY

All international orders are shipped via USPS only.  We do not guarantee delivery times on international shipments due to possible custom's delays.  As of 7/27/13  delivery confirmation is available for most International addresses including Canada.  Your package will arrive in 1-4 weeks after mailing dependent on Customs and your countries International shipping policies.  

PLEASE NOTE  that there might be VAT OR CUSTOMS CHARGES that may apply upon receipt of the order which the customer is solely responsible for.

 

USPS FIRST CLASS INTERNATIONAL 

(1-4 weeks dependent on US Customs and your countries shipping policies) 
Delivery Confirmation and Tracking is not available for International addresses

 

PRIORITY MAIL EXPRESS INTERNATIONAL

(6-10 business days dependent on US Customs and your countries shipping policies)
Delivery Confirmation and Tracking is not available for International addresses

EXPRESS MAIL INTERNATIONAL

(3-5 business days dependent on US Customs and your countries shipping policies)
Delivery Confirmation and Tracking IS available

 

CUSTOMS and IMPORT TAXES

Shannon Westmeyer LLC is not responsible for any duties assessed with International orders.  Buyers are responsible for any customs and import taxes assessed by their country. 

RUSH ORDERS

We do our very best to accommodate our customers with their specific need by dates or urgent requests.  Please do not leave a note in the comments section requesting expedited shipping and then purchase standard shipping upon checkout. Please be sure to purchase the appropriate shipping option for expedited or priority shipping.  If you have any questions regarding Rush Orders please contact us prior to ordering, we're always happy to help!

PACKAGING

Your jewelry arrives in a anti-tarnish bag and is enclosed in our signature box with vintage paper sleeve and wax seal, ready for gift giving.  Charms, when purchased individually, are packaged on our signature card and enclosed in a cello sleeve.  All of our jewelry comes with the meaning and history behind the seal used in its creation.  If you're giving a charm as a gift, you may purchase gift wrapping at checkout for an additional charge.  

All of of our packaging materials are earth friendly and biodegradable.  

COPYRIGHTS & TRADEMARKS

This website and the materials within it are © Shannon Westmeyer Designs, 2010. All rights reserved. All images and text are property of Shannon Westmeyer Designs, 2010 and may not be used or copied without prior consent.  The jewelry designs on this site are protected by United States Copyright Laws.